3 years ago

https://www.linkedin.com/in/heathnewburn The modern world runs on code, and with every company now a software company, it’s become more important than ever to move quickly when things go wrong. This leads to excessive mean time to repair (MTTR), which damages not only customer loyalty and the bottom line, but also employee morale.

Teams are looking to reduce repetitive work and human error, optimize responder productivity and drive all-around better outcomes as they https://www.pagerduty.com/resources/reports/gartner-2022-predicts/.

Infrastructure and operations won’t magically attain the adaptive resilience Gartner talks about with current manual and reactive incident response.

In the most mature organizations, automation and artificial intelligence (AI) can even be used to remediate commonly occurring incidents before responders are even paged.