1 year ago

https://aws.amazon.com/polly/ At AWS re:Invent 2022 https://aws.amazon.com/blogs/contact-center/getting-started-with-step-by-step-guides-for-the-amazon-connect-agent-workspace/ in preview. Amazon Connect agent workspace was announced in 2021 and is a single, intuitive application that provides contact center agents with the tools that are required to onboard an agent quickly, resolve issues efficiently, and improve the customer experience.

This is because the step-by-step experience guides agents by identifying customer issues and then recommending subsequent actions, ensuring that the agent never has to guess or rely on past experience to know what comes next.

Conclusion In this post we discussed what step-by-step guides offer the agent and the manager of a contact center.

To learn more, refer to the https://aws.amazon.com/blogs/contact-center/getting-started-with-step-by-step-guides-for-the-amazon-connect-agent-workspace/ post, and please send feedback to https://repost.aws/tags/TAC0wz6wJtRbuJVD4X7tUmWA/amazon-connect or through your usual AWS support contacts.