Best Practices for Digital Experience Management

4 years ago devops.com

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The COVID-19 pandemic put digital services in the spotlight. The winners in 2020 and beyond will be those organizations which provide awesome user experiences for online products, services and apps.

To manage this onslaught of online customers and transactions, IT organizations are turning to digital experience monitoring (DEM). DEM is a broad area, but it comes down to delivering the best experience for your customers and employees by monitoring your IT assets and addressing issues that arise before they become problems.

The tools will need to easily share data and display that centrally, to deliver a holistic view of digital experience.

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