Source: thenewstack.io
Bringing Principles into the World of Incident Management
Incident management tools are in need of a fresh approach. Well, let’s take a step back and consider some common scenarios that play out when companies integrate incident management into their tech stack.
It often feels that some incident management tools exist solely to manage incidents.
And in many ways, responding to incidents is just a single aspect of a great incident management tool. By focusing on these principles, incident management tools can help businesses respond to incidents seamlessly, improve their processes and ultimately build better, more reliable products.
It often feels that some incident management tools exist solely to manage incidents.
And in many ways, responding to incidents is just a single aspect of a great incident management tool. By focusing on these principles, incident management tools can help businesses respond to incidents seamlessly, improve their processes and ultimately build better, more reliable products.
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