3 years ago

The incident lasted over four hours, during which some customers had intermittent or delayed service, and others had no service at all.

While you can never be fully prepared for an outage, there are some strategies that make it easier to respond to a lapse in communication.

And you can create chaos engineering experiments to simulate a communication tool outage.

Chaos engineering is a technique that allows teams to simulate failure and look for ways to react to it and prevent it in the future.