4 years ago

Category: Software, Business, Data, artificial-intelligence

by The terms UX and CX are often used interchangeably because the meaning of these business concepts are quite enmeshed with another, so much so that it is difficult for software and app developers to see where the differentiating line is.Having analyzed high-performing organizations, what I have realized is that these organizations have defined UX and CX very clearly for themselves, along with developing and deploying UX and CX teams efficiently.I believe in solving surface conflicts organically, and it is necessary to go to the roots of its origin. So, to understand user experience and customer experience and the difference between them, if there is any, we will have to go deeper into the etymological history of both these concepts.Forget all the definitions that you have for UX and CX until now, as many definitions are passed down by industry leaders with half-information and only for convenience-sake.It is important to note that both these terms have their origins at the same time.

It is important to note that a lack of user experience (promised functionalities) after an excellent customer experience (advertising) is not a lack of insight but outright fraud.

The goal of the UX team is to ensure that software and app developers design products that meet the promises made to the customer and also solve problems in an efficient manner.