When a software company goes from an on-premise product to a cloud-based service, it’s not just the customers that have a different experience. The internal developer experience completely changes, too.

CyberArk’s platform engineering team looks at their colleagues, the internal developers, as their primary customers, building for them a SaaS experience across the internal services they use.

“You need to have the service mentality for internal customers who are much harsher than external customers,” warned Isenberg.

The CyberArk platform engineering team aims to treat its internal customers like a successful open source project would.

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