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DevOps Chat: ITIL 4 and Achieving High Velocity IT

Home » DevOps Chats » DevOps Chat: ITIL 4 and Achieving High Velocity IT

In this DevOps Chat, Mark Smalley of Smalley.IT, and Lead Editor with AXELOS of the ITIL 4 High Velocity IT joins ASG CEO Mitch Ashley to discuss his work creating this new contribution to ITIL 4.

Ashley: I think one of the really important and kind of fascinating parts of your work on this, Mark, is it’s not just about the bubble of IT or the bubble of my part of, my role in IT, it’s that high velocity for the whole organization and how you all work together.

So, it’s really, it’s from the start, through the whole life cycle that you’re dealing with the—with the unpredictability which, for many people in IT service management, is a bit disconcerting, because if you go back—go way back, and you look at where people came from, IT service management people were very much concerned with the stability of systems and putting a wall around them with the best of intentions, with the belief system safe is good, whereas the developers had a different perspective—fast is good.

It’s really easy to be sort of overwhelmed of, “Now, what’s that, and how is that different and why should I care, or does it apply to me?”