Movements are generally born out of frustration. A brief glance though the history books tells us this: the Reformation was born out of dissatisfaction with the dominant religion, the French Revolution born out of anger at the practices of the ruling elite.
The Three Ways of DevOps, a concept first coined by Gene Kim (author of The Phoenix Project and The Unicorn Project, more on these later) in a 2012 blog post describes three ‘ways’ that, if followed, result in a greater level of collaboration between development and operations.
The story follows Bill Palmer, a middle management IT professional who finds himself unexpectedly promoted to VP of IT Operations and in charge, from an operations point of view, of a highly visible and critical project — the phoenix project.
For example, Bill learns that there are four types of work in IT: Business Project work, IT project work, operational change and unplanned work.