When things go wrong with your organization’s infrastructure and systems, it can have a huge impact on employees, customers and brand reputation. Automated incident response changes this, using machines to shoulder some of the burden.
Either way, you would bring all the data about the issue into your centrally available incident response tool.
It’s invaluable to have your incident response integrated with CollabOps tools like Slack or Microsoft Teams and to have a channel for automated customer updates.
But despite this, many organizations don’t have robust-enough incident response processes to keep pace in the digital era.