Improving developer experience (DevEx) is a hot topic in the DevOps world. Enabling developer self-service is frequently mentioned as a way to boost both DevEx and developer productivity. When done right, it helps relieve the tension between developers and Ops by enabling: Ops to prioritize strategy over tickets.
We found that top-performing teams enable a high degree of developer self-service.
To improve developer experience, enabling developer self-service and reducing cognitive load must go hand-in-hand.