Source: www.sourcedgroup.com
Going to the Gemba in Software and Product Development
It is often said that software development and knowledge work is invisible work. Gemba is a Japanese word for the ‘real place’ – the place where the value-creating work occurs.
So, we have developed our own techniques to help ‘see’ the invisible work in technology enterprises.
In a Gemba Walk, leaders visit the work area to glean first-hand knowledge regarding: How products are built How services are provided Current challenges Opportunities for improvement.
However, in knowledge work, it can be very disconcerting for employees to have a large group of people observing them.
So, we have developed our own techniques to help ‘see’ the invisible work in technology enterprises.
In a Gemba Walk, leaders visit the work area to glean first-hand knowledge regarding: How products are built How services are provided Current challenges Opportunities for improvement.
However, in knowledge work, it can be very disconcerting for employees to have a large group of people observing them.
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