11 months ago

It is often said that software development and knowledge work is invisible work. Gemba is a Japanese word for the ‘real place’ – the place where the value-creating work occurs.

So, we have developed our own techniques to help ‘see’ the invisible work in technology enterprises.

In a Gemba Walk, leaders visit the work area to glean first-hand knowledge regarding: How products are built How services are provided Current challenges Opportunities for improvement.

However, in knowledge work, it can be very disconcerting for employees to have a large group of people observing them.