Category: Business, automation

Holiday season 2020 was unlike any other. According to Finances Online, 91% of shoppers shifted their buying habits due to COVID-19 with 58% buying primarily online.

A key part of this is putting processes in place to best mobilize a swift, coordinated response to mission-critical urgent work.

You can flesh this out over time, and as you get more comfortable with this view of services, you can include mapping to business services and articulating dependencies.

This maturity model encompasses how to improve your incident response, but there’s more to overall maturity than this process.

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