4 years ago

Category: Software, Business, Database, Data, Infrastructure

by In recent polls we’ve conducted with engineers and leaders, we’ve found that around 70% of participants used MTTA and MTTR as one of their main metrics. 20% of participants cited looking at planned versus unplanned work, and 10% said they currently look at no metrics.

Building metrics and dashboards with the right context is crucial to understanding operational health, but where do you start?

We helped the team hone in on a few basic metrics to start with, such as the cost of time spent on incidents, incidents by severity levels, and percentage of time spent on planned work (ie features) vs. unplanned work (ie incidents, bugs).