2 years ago

But when you’re dealing with people and processes, you don’t know things are working until you ask — sometimes, repeatedly. And even on the technology side of things, you really can’t tell what’s broken until you interrogate your systems with monitoring and observability.

So, how do you identify the flaws in your on-call process?

At this year’s LeadDev Live, a panel of site reliability and engineering leads shared lessons on how to craft an efficient on-call process that devs actually want to participate in.

It’s actually, sort of, one of the advantages of success in that you actually need to support your product.