How Chatbot Automation Benefits Security Teams

3 years ago thenewstack.io

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When you hear the term “chatbot,” your mind may at first turn to things like robotic customer support services on retail websites — a relatively mundane use case for chatbots and one that is probably hard to get excited about if you’re a security engineer. https://www.linkedin.com/in/chris-tozzi-446464123/ But the fact is that chatbots can do much more than provide customer support.

A chatbot is an automation tool that can disseminate information, facilitate conversations and/or undertake actions in response to commands.

In the context of security operations, chatbots can be deployed to initiate and manage conversations among human actors about security activity.

But chatbots can help you to take maximum advantage of other security automation tools you’ve deployed.

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