Source: medium.com
How to Become a Master at Incident CommandCategory: Business, Data, automation
The goal of this piece is to provide some practical advice on how teams can coordinate and respond to complex, dynamic incidents. For the purposes of this blog, we define incidents as situations where there is a need for coordination among multiple people working on the same problem.
The main takeaway is that there needs to be a central point of coordination in an incident in order to support adaptability.
Regardless of if you deflect or engage in conflict, one of the most important notions for Incident Commanders to keep in mind is that of staying centered and calm.
Because they have authority, if they do start getting involved in an incident, as an Incident Commander the best thing to do is message them privately to lend their authority to you, as people are going off in directions that may not be productive.
The main takeaway is that there needs to be a central point of coordination in an incident in order to support adaptability.
Regardless of if you deflect or engage in conflict, one of the most important notions for Incident Commanders to keep in mind is that of staying centered and calm.
Because they have authority, if they do start getting involved in an incident, as an Incident Commander the best thing to do is message them privately to lend their authority to you, as people are going off in directions that may not be productive.
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