Source: medium.com
How to Bring Operational Experience to your Development with Github’s LaureCategory: Software, Database, Architecture, github, yaml
At the 2019 Blameless Summit, Lauren Rubin spoke about how to bring operational expertise to development teams. The following transcript has been lightly edited for clarity.Lauren Ruben: I was going to ask for a show of hands of how many people here who are on call right this minute right now.
When you respond to that thing that is wrong, you’re ever going to sit back and go, “You know what, everything that we did in response to that unexpected situation, it was all awesome. Nobody made any mistakes, all of the tools worked. The power didn’t go out. Nobody was sick, everything was just magic.”
Encourage that kind of behavior that, hey, you need to know what’s going on, you need to know what your product is doing, and you need to support other people in using it.
Guess what, they never say no. In fact, I’ve experienced where not only did they never say no to the exceptions, they came back in and said, “The developers are kind of annoyed that you keep making them get exceptions and that you won’t let them work for this week, and they don’t like it.”
When you respond to that thing that is wrong, you’re ever going to sit back and go, “You know what, everything that we did in response to that unexpected situation, it was all awesome. Nobody made any mistakes, all of the tools worked. The power didn’t go out. Nobody was sick, everything was just magic.”
Encourage that kind of behavior that, hey, you need to know what’s going on, you need to know what your product is doing, and you need to support other people in using it.
Guess what, they never say no. In fact, I’ve experienced where not only did they never say no to the exceptions, they came back in and said, “The developers are kind of annoyed that you keep making them get exceptions and that you won’t let them work for this week, and they don’t like it.”
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