DevOps Articles

How to Eliminate Incident Inefficiencies

In today’s complex, dynamic IT environments, the proliferation of disparate IT Ops, NOC, DevOps and SRE teams and tools is a given – and usually considered a necessity. This leads to the inevitable truth that when an incident happens, often the biggest challenge is collaborating between these teams to understand what happened and resolve the issue.

The direct and indirect costs of an IT incident: This includes your infrastructure or capital expenditures like software licenses for monitoring, log and event management, notification, ticketing, collaboration, etc. The business impact of an IT incident: This is one of the most challenging and unpredictable variable costs to calculate or manage, and is often the highest of all three drivers. It includes revenue loss/delay or reduction due to a major incident, and the profit or loss due to brand or goodwill impact.