To encourage questions and great interactions with customers a minimal level of tracking and guarantee of support during business hours is helpful. Ackly helps support this process for great customer interactions and keeps track of the influx of questions while also acknowledging those who help provide support.

The purpose of using reactions lets you: Use ack to let a customer know that you have seen the question and taken ownership of researching an answer.

Now that you have changed your customers’ behavior to use threads and have started to use reaction emoji you have enabled Ackly to track the status of your workflow.

Ackly is designed to be able to be operated and maintained at a cost that works for you and your team.

Related Articles