2 years ago

Service-level agreement (SLA) violations have eye-watering consequences. And how do you collect on their violation if and when it occurs?

Encode the SLA programmatically, so the monitoring system can automatically notify you if an SLA is in violation.

It’s also essential to understand if SLA violations from vendors have a tangible impact on the business.

Progress in technology comes from constant improvement incentives, and SLA violations create those incentives in a business context.