Source: medium.com
Improving Postmortems from Chores to Masterclass with Under Armour’s Paul OCategory: Software
In our 2019 Blameless Summit, Paul Osman spoke about how to take postmortems or incident retrospectives to a new level. Who here knows about Under Armour as a tech company?
What I mean by that is you can have a group of people who are super psychologically safe or comfortable with being vulnerable in front of each other, who are really close and work as a team effectively, and they will still not come up with this info.
If you get different groups of people looking at the same accident or incident using a technique like this and they’re arriving at different conclusions, that also leads to another thing which is this idea of a singular root cause.
You can incorporate feedback from the group of people who were involved in the incident and then produce something new and then meet with people again and say, “Hey, how does this look? Am I getting this right? Does this accurately represent how it felt to be part of this incident and does this capture a lot of the learnings that we had from this incident?”
What I mean by that is you can have a group of people who are super psychologically safe or comfortable with being vulnerable in front of each other, who are really close and work as a team effectively, and they will still not come up with this info.
If you get different groups of people looking at the same accident or incident using a technique like this and they’re arriving at different conclusions, that also leads to another thing which is this idea of a singular root cause.
You can incorporate feedback from the group of people who were involved in the incident and then produce something new and then meet with people again and say, “Hey, how does this look? Am I getting this right? Does this accurately represent how it felt to be part of this incident and does this capture a lot of the learnings that we had from this incident?”
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