2 years ago

The Red Hat Ansible https://console.redhat.com/ansible/automation-hub/repo/published/servicenow/itsm helps you create automated workflows targeting IT service management (ITSM) tasks faster while establishing and maintaining a single source of truth in the ServiceNow configuration management database (CMDB). In this blog, I’ll share the latest features we’ve added to the Collection, and you can find additional resources about existing features at the end of this blog. We’ve added three major updates to the Red Hat Ansible Certified Content Collection for ServiceNow: Advanced inventory features Customized list mappings Creating problem tasks and change requests tasks

According to ServiceNow, a problem task is the “smallest unit of work that you should perform to complete a problem.”

Learn more about the Red Hat Ansible Certified Content Collection for ServiceNow ITSM with these resources: Solution brief: https://www.redhat.com/en/resources/ansible-certified-content-collection-for-servicenow-overview Blog: https://www.ansible.com/blog/whats-new-automating-servicenow-with-ansible-automation-platform Blog: https://www.ansible.com/blog/certified-collection-servicenow Hands on demo: https://www.redhat.com/en/engage/redhat-ansible-automation-202108061218