DevOps Articles

Is Your Incident Response Better Than an Energy Company’s?

Portland, Oregon, has weathered many storms over the past few years that have brought down century-old trees and severed power lines, leaving thousands of people and pets in the dark. As a resident that means I have become quite familiar with Portland General Electric’s (PGE) incident response communications and honestly, I’m impressed. Their customer communications far exceed what I see from many tech companies.

It’s no secret that software engineers are faced with an information overload when diagnosing system issues.

Follow a power outage through the eyes of a PGE customer and take the quiz at the end to see how your incident communications stack up.