This is just-in-time access to infrastructure, powered by one of Teleport's most useful features: Access Requests.

Just-in-time Access Requests are a critical part of a Zero Trust infrastructure. A Teleport Access Request is a self-initiated request on the behalf of a user. After receiving approval for the Access Request, the user's short-lived certificates are updated to their approved temporary roles.

When the Pager Duty alert goes off, our on-call SRE ssh’s into the server but after several minutes of looking, can’t diagnose the issue. But she thinks a colleague might be able to. The colleague who she wants to help isn’t on call, so doesn’t have SSH access to the box. Not a problem, she can use Teleport to request temporary elevated access through PagerDuty, Jira or another system which is then approved via the on-call SRE or other required approver and jump in and fix the issue.