Source: devops.com
Leading Effective Incident Response Without Interminable Bridge CallsCategory: Business, Database, Data
By Isaac Sacolick on December 15, 2020Leave a CommentThere are easier ways to manage incident response without creating war rooms and packing IT staff onto bridge calls Your phone vibrates at 11 p.m., and you know that can only mean another major incident with one of the business’ critical systems.
To understand what AIOps capabilities are needed, it helps to review the history of war rooms and bridge calls and why they are inefficient in solving today’s operational challenges.
War rooms often include bridge calls to allow remote people to attend, and bridge calls are standard practice for major incidents occurring off-hours.
Bridge calls and war rooms are inefficient practices to solve complex problems.
To understand what AIOps capabilities are needed, it helps to review the history of war rooms and bridge calls and why they are inefficient in solving today’s operational challenges.
War rooms often include bridge calls to allow remote people to attend, and bridge calls are standard practice for major incidents occurring off-hours.
Bridge calls and war rooms are inefficient practices to solve complex problems.
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