Source: thenewstack.io
Managing Complexity and Avoiding Chaos in Digital OperationsCategory: Business, Data, Infrastructure
A single enterprise today might rely on thousands of digital services to deliver the digital experiences key to retaining customers.
It could be a service issue such as downtime, with a major impact on customers and businesses.
This is true across almost every industry vertical, however critical incident volume was highest over that period in travel and hospitality, and telecoms (20%). This is understandable given the large number of cancellations in the former and the huge pressure from remote work on the latter.
If the average IT operations/developer in the United States is paid $50 an hour, and it takes 2 responders around 1 hours to resolve a critical incident, we’re looking at $126 per incident in hourly costs alone.
It could be a service issue such as downtime, with a major impact on customers and businesses.
This is true across almost every industry vertical, however critical incident volume was highest over that period in travel and hospitality, and telecoms (20%). This is understandable given the large number of cancellations in the former and the huge pressure from remote work on the latter.
If the average IT operations/developer in the United States is paid $50 an hour, and it takes 2 responders around 1 hours to resolve a critical incident, we’re looking at $126 per incident in hourly costs alone.
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