2 years ago

Category: Business, Data

During the AWS re:Invent conference last year, I wrote about new capabilities added to Amazon Connect. High-volume outbound communications allows, as the name implies, the initiation and management of outbound communications over voice, SMS, or email. Amazon Connect is an easy-to-use omnichannel cloud contact center that helps you provide customer service at a lower cost.

Amazon Connect Voice ID How many times have you been through an authentication procedure when calling a contact center?

Amazon Connect comes with pre-built connectors for importing customer contact lists from external systems, such as Salesforce, Zendesk, Marketo, and Amazon Pinpoint.