1 year ago

As more companies turn to AI for customer support, https://www.nvidia.com/en-us/ is taking a traditional route to help its customers deploy AI networks. The company is making “AI Experts” available via phone for customer support and troubleshooting for those having problems with its AI Enterprise software suite. Bringing individuals skilled in AI is a step up in customer service beyond just the regular tech support roles for generic hardware or software issues. Nvidia is hiring engineers specifically skilled in AI for the job, with the goal to help companies build AI tools such as chatbots to provide their own customer service platforms.

Nvidia is also realizing the struggles customers face in deploying AI, which is where the customer support role fits.