Fifteen or so years ago, the function of IT Operations was generally the sole purview of an operations team that managed fleets of servers housed in data centers. That team was responsible for all aspects of the production environment — from server installation, configuration, networking and software deployment, to incident response when those servers went down.

Production environments aren’t as simple as they used to be, so incident response software has evolved to address the problems that come with more complex and dynamic environments.

With these changes to the ways in which IT operations are performed — and who performs them — it’s a good time to reimagine incident response as the domain of the software developer.

In conclusion, by involving developers early in the incident response lifecycle, using the core practices of SRE, and taking advantage of recent improvements in incident response software, organizations can minimize alert fatigue.

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