2 years ago

Imagine that you’re at your company’s all-hands meeting and one of the sellers is proudly ringing the office gong to celebrate closing a big deal with a client who’s on the other side of the world. Their logo is going to look sleek on your website, and you are finally breaking into a new region of the world.

There have been myriad issues, and now the client has been informed of a critical issue with your application, which is preventing them from providing service to their clients.

For that reason, it is important to understand and accept that resilience — as in, how equipped you are in dealing with issues as they come up — is a research and development (R&D) problem, not just an SRE problem.

There are many ways in which you can strengthen your resilience (check this article out), but it’s critical to remember that it’s not just something that those who are working directly with your customers have to worry about.