1 year ago

I’ve seen some https://changelog.com/posts/incident-shouldnt-be-a-four-letter-word recently about moving away from a culture where incidents are a four-letter word. Some of the most prevalent — and best — advice on the subject encourages teams to declare more incidents and democratize who can declare incidents.

Telling people to declare incidents doesn’t erase the fear that often comes with it. In my experience, a lot of small things, done well and consistently over time, are what ultimately amount to a positive incident management culture. Our own internal engineering team at FireHydrant has been building steps into our incident management program intended to increase psychological safety around incident declaration and management.