Source: devops.com
ServiceNow Extends Reach Into DevOps EcosystemCategory: Software, Business, automation
ServiceNow this week, as part of a massive Paris update to its core software-as-a-service (SaaS) platform for managing IT operations, has extended its DevOps integration efforts by adding connectors for Microsoft Azure DevOps (ADO) and Atlassian Jira platforms. Pablo Stern, senior vice president for IT workflow products at ServiceNow, said those connectors are the latest in a series of moves that ServiceNow is making available to bridge the divide between traditional IT service management (ITSM) and DevOps processes.
IT teams will be able to use that tool to create workflows spanning ITSM and DevOps processes, noted Stern.
Most IT teams are now trying to create workflows that span traditional ticket-based approaches to manage IT processes and DevOps teams that routinely leverage programming tools to automate those processes, so the goal is to enable each organization to strike a balance between those approaches as they best see fit, said Stern, citing JP Morgan as a customer using ServiceNow connectors to DevOps platforms to achieve that goal.
Regardless of IT philosophy, it’s clear IT and DevOps processes will be employed side-by-side for many years come.
IT teams will be able to use that tool to create workflows spanning ITSM and DevOps processes, noted Stern.
Most IT teams are now trying to create workflows that span traditional ticket-based approaches to manage IT processes and DevOps teams that routinely leverage programming tools to automate those processes, so the goal is to enable each organization to strike a balance between those approaches as they best see fit, said Stern, citing JP Morgan as a customer using ServiceNow connectors to DevOps platforms to achieve that goal.
Regardless of IT philosophy, it’s clear IT and DevOps processes will be employed side-by-side for many years come.
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