ServiceNow and IBM this week announced that the Watson artificial intelligence for IT operations (AIOps) platform from IBM will be integrated with the IT service management (ITSM) platform from ServiceNow. Pablo Stern, senior vice president for IT workflow products for ServiceNow, said once that capability becomes available later this year on the Now platform, IT teams will become on average 20% more productive.
Mike Gilfix, vice president of cloud and integration and chief product officer for Cloud Paks at IBM, said IT teams will also be able to proactively identify anomalies in IT environments 60% faster.
The platform will surface recommendations based on ServiceNow data and enable IT teams to query IBM Watson AIOps to provide a faster mean time to resolution for IT incidents, said Gilfix.
IT teams can also feed data from other systems into IBM Watson AIOps to automate a wider range of processes.