10 months ago

ServiceNow recently unveiled https://www.servicenow.com/company/media/press-room/now-assist-virtual-agent.html, a solution that fortifies the platform’s chatbot with textual applications of https://thenewstack.io/is-generative-ai-augmenting-our-jobs-or-about-to-take-them/. Now Assist for Virtual Agent is the latest ServiceNow offering to exploit the enterprise worth of Generative AI. The company previously announced ServiceNow Generative AI Controller, which enables the platform to access Generative AI models via https://thenewstack.io/beyond-chatgpt-exploring-the-openai-platform/ and https://azure.microsoft.com/en-us/products/cognitive-services/openai-service/. ServiceNow architected Now Assist for Search on top of the controller; the former provides search results from internal enterprise sources.

Now Assist for Virtual Agent also integrates with a designer component (Virtual Assistant Designer) for creating workflows.