DevOps Articles

Set up a virtual call centre in 30 minutes with Amazon Connect

This is a step by step guide on how to set up Amazon Connect in under 30 mins If this is the first time you’ve heard of Amazon Connect then I suggest you checkout my recent high level summary on it first.

I suggest skipping this step for this walkthrough as you can use your IAM user instead, however you can use this opportunity to add other administrators here if you wish.

By default Amazon Connect generates its own S3 buckets and KMS keys to use for secure data encryption, but you can set this to use pre-existing buckets and keys should you wish to.

In this way you can use Software Engineering principles of composition and DRY (Don’t Repeat Yourself) to create reusable flow elements.