3 years ago

Service level indicators, service level objectives, and service level agreements create a hierarchy. Service level indicators define a number.

Service level agreements define rules and expectations for when the target is hit or missed.

Once the SLO is defined, then the stakeholders can form an agreement for how to maintain the SLO and what to do when it’s missed.

Refer to the SRE workbook and the SRE book for examples of determining, defining, and implementing everything discussed in this episode.