1 year ago

I was recently chatting with a cloud ops and platform team leader who was navigating how to manage incident response. Whatever the term, this approach refers to software development teams taking responsibility to make sure the code they write also runs well in production.

While ops teams want a service restored as quickly as possible, development teams want to root out the underlying issue.

If it’s easier to change and update, you’re in a much better position to unwind that $25,000 problem shortly after an incident.

As that cloud and platform ops leader observed, developers want to address the root cause.