2 years ago

Category: artificial-intelligence

https://www.linkedin.com/in/margaretmei/& IT service and operations management teams are expected to provide exceptional experiences, yet they must do so while grappling with the sheer complexity of the infrastructure, volume of information and events in their environment. As a result, they are overwhelmed by the volume of incoming requests while lacking the resources or the information they need to operate efficiently. Executives who manage service and operations teams often find themselves in situations where they don’t know the entirety of their environment, forcing them to react to incidents after they occur. They are also expected to provide exceptional service experiences while struggling with a complex infrastructure, as well as increasing volume of data and events in their environment. AI can help reduce the service management toil and better serve customers through intelligent self-service, while solving problems faster.