Source: thenewstack.io
The Benefits of Declaring More Low-Severity Incidents
At many companies, incident is a four-letter word. An incident is an emergency; everyone must drop everything and extinguish the fire.
How your team reacts after that declaration depends on your incident management philosophy and processes.
We’ve found that normalizing declaring low-severity incidents increases psychological safety, builds important response muscles and helps surface problems before they become major.
Leaning into these low-severity incidents helps us grasp the small details about our product and incident management process.
How your team reacts after that declaration depends on your incident management philosophy and processes.
We’ve found that normalizing declaring low-severity incidents increases psychological safety, builds important response muscles and helps surface problems before they become major.
Leaning into these low-severity incidents helps us grasp the small details about our product and incident management process.
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